Returns, exchanges and notice of defects

We want you to be satisfied with your purchase from OMR BEAUTY. Here’s everything you need to know about returns, exchanges, and complaints:

According to Swedish law, you always have 30 days to cancel your purchase. If you wish to return a product or exchange it for something else, please contact our customer service at: order@omrbeauty.com

When returning a product, please ensure:

• The product is returned in its original, undamaged packaging.
• All product information and manuals are included.
• The product is well-protected for shipment (we recommend using the same packaging it was delivered in).

Once we have received and approved your return, your refund will be processed within 30 days.

If a product is defective, you have the right under Swedish law to file a complaint within three years of purchase, provided the defect was discovered within a reasonable time. Defects include manufacturing faults but do not cover normal wear and tear or aging of the product.

We will first attempt to resolve the issue by repairing the defect. If that is not possible, we will send a replacement product. If neither option is feasible, we will offer a refund. For assistance with complaints, please contact our customer service.

Clearly label your return with OMR BEAUTY and include a note with your order number and name. Send the package to:

Within Europe:
Bonver Logistics
Attn: OMR BEAUTY
Gåshaga Brygga 1
181 85 Lidingö

Outside Europe:
Rocket Shippers
Attn: OMR BEAUTY
3 Danforth Dr, Easton, PA 18045

We adhere to all decisions made by the Swedish National Board for Consumer Complaints.