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FAQ
We currently ship to the countries and territories below.
Albania, Australia, Austria, Belgium, Bosnia, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
You will receive an email confirmation (and text message, if you opted for text notifications at checkout) to keep you updated on the status of your order. Once your order has been shipped, you’ll receive a tracking link to monitor its journey.
Shipping costs depend on your location and the size of your order. The exact cost will be calculated at checkout.
Delivery times vary by location. Orders within Europe typically take 3-7 business days, while international orders may take 7-14 business days.
Please take a photo of your damaged product immediately and send it to [email protected] along with your order number. We will make every effort to replace your order or refund you.
You have 30 days from the date of purchase to return or exchange a product. The item must be in its original, unused condition.
Customers are responsible for return shipping costs. Read more about how to make a return here!
Returns are processed within 30 days of us receiving the item. Refunds will be issued to your original payment method.
Pleaase reach out to us at [email protected] with "cancel" in the subject line as soon as you can. While we cannot guarantee cancellation due to high demand, we will make every effort to assist you.
Unfortunately, we are unable to ship perfumes to Albania, Australia, Bosnia, Canada, Japan, and Mexico due to restrictions on transporting flammable liquids, such as perfumes, by air to these countries. These regulations are enforced by international shipping carriers and customs authorities to ensure safety during transit. We are continually exploring options to expand our shipping destinations in the future.
Perfume oils can sometimes appear frozen due to exposure to low temperatures during transit. This is because the natural oils used in the formulation contain fatty acids that solidify when chilled. Once the product is brought back to room temperature, it typically returns to its normal liquid state. To speed up the process, you can gently warm the bottle in a water bath at 35–40°C, but be careful to avoid any water entering the oil.