Loading
DO YOU HAVE A QUESTION?
GOT QUESTIONS?
Albania, Argentina, Australia, Belgium, Bosnia, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Switzerland, Slovenia, Spain, UK, Sweden, Czech Republic, Germany, Hungary, USA, Austria.
We continuously work on adding more countries to our list.
If you are located outside EU (except UK and Norway) and the USA, you as a customer are resposible for customs and other fees.
We continuously work on adding more countries to our list.
If you are located outside EU (except UK and Norway) and the USA, you as a customer are resposible for customs and other fees.
Our standard delivery times range from 2 to 14 working days, depending on your location and the chosen shipping option. The estimated delivery time will be communicated at checkout.
Notice of defects should always be reported through our contact form. We may request photos of the product and a copy of your confirmation email. Notice of a defective product must be made within a reasonable time after the defect has been detected. Note that you have to save the defective product and its original packaging until the case has been resolved. If the product is not in stock or has been discontinued, we will contact you before any further action is taken. We typically process notices of a defect within 3-14 working days and will refund the amount of your order within 30 days based on the original form of payment.
If your package arrives damaged or opened, please notify your pickup point immediately when you retrieve the package. They have special forms for reporting damage.
1. Make sure that the product is sealed and unused; it should be in the same condition as you received it.
2. Pack it, preferably in its original shipping box.
3. Contact [email protected] and let customer service know that you wish to make a return.
4. Then send it to:
If you are located in Europe
Bonver Logistics
Att: OMR BEAUTY
Gåshaga brygga 1
181 85 Lidingö
If you are located outside Europe
Rocket Shippers
Attn: OMR BEAUTY
3 Danforth Dr, Easton, PA 18045
You are responsible for the return shipping costs. Processing of returns typically takes between 1-3 weeks. Remember to save the receipt for your return and send it in a way that can be traced. By doing so, we will be able to reimburse you even if the package is lost during the return delivery.
2. Pack it, preferably in its original shipping box.
3. Contact [email protected] and let customer service know that you wish to make a return.
4. Then send it to:
If you are located in Europe
Bonver Logistics
Att: OMR BEAUTY
Gåshaga brygga 1
181 85 Lidingö
If you are located outside Europe
Rocket Shippers
Attn: OMR BEAUTY
3 Danforth Dr, Easton, PA 18045
You are responsible for the return shipping costs. Processing of returns typically takes between 1-3 weeks. Remember to save the receipt for your return and send it in a way that can be traced. By doing so, we will be able to reimburse you even if the package is lost during the return delivery.
You will receive an email with a tracking link when your package leaves our warehouse. If you cannot see your package via the tracking link, contact us at [email protected], and we will assist you.
You have 30 days from receiving the product to cancel your order. You must check that the package and product are undamaged when you receive them. Contact us at [email protected], and we will provide further instructions on returning the item.
If your package is damaged upon receipt, please contact your pickup point immediately. They have specific forms for reporting damages. Afterward, we ask you to conatct us at [email protected] We may request product images along with a copy of your order confirmation.
Please note that you must keep the damaged product in its original packaging until the matter is resolved. If you have any questions, contact our customer service at [email protected].
Please make sure that you enter the correct address in the fields during checkout to ensure that you receive the shipment at the right location. If you need to make any changes, please contact [email protected] as soon as you notice a typo.