Products
Yes, all our products are vegan and cruelty-free.
Perfume oils can sometimes appear frozen due to exposure to low temperatures during transit. This is because the natural oils used in the formulation contain fatty acids that solidify when chilled. Once the product is brought back to room temperature, it typically returns to its normal liquid state. To speed up the process, you can gently warm the bottle in a water bath at 35–40°C, but be careful to avoid any water entering the oil.
Shipping
Albania, Australia, Austria, Belgium, Bosnia, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
Please note: For Australia, Canada, Japan, and Mexico, we currently offer shipping for fragrance oils and caps only.
Unfortunately, we cannot ship perfumes to Australia, Canada, Japan, and Mexico due to restrictions on transporting flammable liquids, such as perfumes, by air to these countries. These regulations are enforced by international shipping carriers and customs authorities to ensure safety during transit. We are continually exploring options to expand our shipping destinations in the future.
Shipping costs depend on your location and the size of your order. The exact price will be calculated at checkout.
This depends on the country and shipping company. Please check the regulations of your specific distributor.
Orders
Our estimated delivery time is up to 7 business days. However, depending on your chosen shipping method, transit times may vary.
You will receive an email confirmation (and text message, if you opted for text notifications at checkout) to keep you updated on the status of your order. Once your order has been shipped, you’ll receive a tracking link to monitor its journey.
Please contact us at [email protected] and reference your order number. We will do our best to help locate your shipment.
Please reach out to us at [email protected] with "cancel" in the subject line, together with your order number, as soon as you can. While we cannot guarantee cancellation due to high demand, we will make every effort to assist you.
If your package arrived damaged, please contact our customer service at [email protected] with a clear photo of the damage, and we’ll guide you on the next steps.
If something is missing from your order, please contact our support team at [email protected]. We’ll look into it with our warehouse and shipping partner to sort it out for you.
Returns
You have 30 days from the date of purchase to return or exchange a product. The item must be in its original, unused condition.
Customers are responsible for return shipping costs. Read more about how to make a return here!
Returns are processed within 30 days of us receiving the item. Refunds will be issued to your original payment method.
Please find more information here.
Please find more information here.